Privacy Policy

Effective Date: January 1, 2025

At SoulShine Jewels, we respect your privacy as much as you do. We do not share your personal information with others. This information is only used by SoulShine Jewels and its partners to ensure the fulfillment of the services requested by you, including informing you of promotional offers. You can cancel your registration to mark yourself inactive; however, the information you provide shall remain archived in SoulShine Jewels’ servers for 2 years.

SoulShine Jewels may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from January 1, 2025.

What We Collect

We may collect the following information:

• Name
• Contact Information: Email address, phone number
• Shipping Information: Address details
• Demographic Information: Postcode, preferences, and interests
• Other Information: Relevant to customer surveys and/or offers

What We Do With the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal Record Keeping: Maintaining accurate records of your orders and interactions.
• Improving Our Products and Services: Using your feedback and preferences to enhance our offerings.
• Promotional Communications: Sending promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided.
• Market Research: Contacting you by email or mail for market research purposes.
• Website Customization: Customizing the website according to your interests and preferences.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Data Storage: All your personal data is stored and processed on secure servers located within India. We do not use private servers or hire third-party services for web development and marketing, ensuring that your data remains within our controlled environment.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website to better tailor it to customer needs. We only use this information for statistical analysis purposes, and the data is removed from the system afterward.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the website in question.

Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:

• Opt-Out of Direct Marketing: Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• Change Your Mind: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [Your Support Email].

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Information Technology Act, 2000. If you would like a copy of the information held on you, please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Your Rights Under Indian Law

Under the Information Technology Act, 2000 and the IT (SPDI) Rules, 2011, you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Withdrawal of Consent: Withdraw your consent to our processing of your personal data at any time.
• Deletion: Request the deletion of your personal data under certain conditions.

To exercise these rights, please contact us at [Your Support Email]. We will respond to your request within a reasonable timeframe.

International Transfers

Currently, all your personal data is stored and processed within India. We do not transfer your personal data outside India unless required by law or with your explicit consent.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

✉ Email: jwelssoulshine@gmail.com

Thank you for choosing SoulShine Jewels! We are committed to safeguarding your privacy and providing you with exceptional service.