Terms & Conditions

1. Introduction

Welcome to SoulShine Jewels! By using our website (https://soulshinejewels.in/), you agree to abide by the following terms and conditions. These terms govern your use of our site, purchases, and interactions with our brand. If you do not agree, please refrain from using our services.

2. Eligibility to Use

You must be at least 18 years old to make a purchase.
By placing an order, you confirm that all information provided is accurate and complete.

3. Product Information & Pricing

We strive to ensure all product descriptions, images, and prices are accurate. However, errors may occur. In such cases, we reserve the right to correct or cancel any order.
Prices are subject to change without prior notice.
The jewelry images on the website are for representation purposes; actual products may have slight variations due to handcrafted detailing.

4. Orders & Payment

Once an order is placed, it cannot be canceled or modified.
We accept secure online payments via UPI, credit/debit cards, net banking, and wallets.
In case of payment failure, the order will not be processed. Customers must ensure successful payment confirmation.

5. Shipping & Delivery

We deliver across Gujarat with estimated delivery timelines of 5-7 business days (subject to location and courier conditions).
Delivery times are estimates and may vary due to unforeseen circumstances.
We are not responsible for delays caused by couriers, incorrect addresses, or remote location challenges.

6. Returns, Exchanges & Refunds

No returns, refunds, or exchanges are allowed unless the product is damaged or defective upon arrival.
Customers must report damage within 24 hours of delivery with unboxing video proof.
In case of an approved exchange, the customer is responsible for the return shipping charges.

7. Product Warranty & Authenticity

All our jewelry pieces are authentic and handcrafted with high-quality materials.
We do not provide warranties unless explicitly mentioned on the product page.

8. Intellectual Property Rights

All content on SoulShine Jewels, including logos, images, designs, and text, is our property and protected by copyright laws.
You may not use our branding or content for commercial purposes without permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited strictly to the value of the purchased product.

10. Governing Law & Jurisdiction

These terms are governed by the laws of India, specifically under Gujarat jurisdiction.
Any disputes must be resolved in courts located in Gujarat.

11. Changes to Terms & Conditions

We reserve the right to update or modify these terms at any time. Continued use of our website implies acceptance of the updated terms.

For any queries, please contact our support team at hello@soulshinejewels.in